Privacy Policy

This privacy policy applies to the processing of personal data of users who browse the website www.noeba.ae (the "Website"). From this NOEBA Website, you can contact the company, request information about energy product trading services and receive information about activities and news from the energy sector.

1. Data controller and data protection officer

NOEBA ENERGIES CONSULTANTS FZCO, Building A1, IFZA PROPERTIES, Dubai 342001, is the data controller for the personal data of users that is collected or generated as a consequence of browsing and using the Website.

You can contact NOEBA Energies to: info@noeba.ae

2. Purposes and legal bases of processing

Users' personal data will be processed in accordance with the provisions of applicable regulations on the protection of personal data.

Before providing any personal data, the user must have carefully read and understood this Privacy Policy. By accepting this Privacy Policy, you guarantee that the personal data provided to NOEBA is accurate, truthful and up to date.

The personal data of users collected through the Website, when requesting information or contacting NOEBA and for the sending of information about services, news and activities of the energy sector will be processed for the following purposes and legal bases:

2.1. Management of queries and information requests

Purpose: Management and handling of queries, information requests and contacts made by users through the Website.

Categories of personal data: Identifying and contact data: name and surname, email address, telephone number, company and any other information provided by users.

2.2. Security and operation of the Website

Purpose: Conducting statistics on the use and operation of the Website to improve the quality of the Website and services.

Categories of personal data: Browsing data and IP address.

Purpose: Guarantee the IT security of the Website, develop, prepare, conduct tests with the main purpose of improving and identifying errors and anomalies.

Categories of personal data: Browsing data and IP address.

2.3. Sending commercial communications

Purpose: Sending commercial communications with information related to services, news and activities of the energy sector of NOEBA.

Categories of personal data: Identifying and contact data: name and surname, email address and telephone number of users.

2.4. Legal obligations

Purpose: Compliance with legal obligations of NOEBA.

Categories of personal data: Identifying and contact data: name and surname, email address, telephone number and any other personal data of users that may be required by competent public authorities within the framework of their powers.

In the event that the user has consented through specific forms, there is the possibility that additional personal data may be processed. The privacy information relating to the processing of personal data collected in specific forms will be provided at the time such forms are completed.

3. Data transfers and international transfers

NOEBA will transfer users' data to third parties when necessary for the management and control of the Website and to competent authorities and organizations, courts, tribunals or any other third parties legitimized in accordance with applicable regulations in those cases where it is required by these authorities.

Likewise, users' data may be processed by data processors whenever necessary to comply with the contractual relationship and the provision of the service.

4. Retention of personal data

Users' personal data will be retained for the time necessary to fulfill the purpose for which it was collected and, in any case, while a contractual relationship exists, for a period of 6 years after their deregistration as a client or the termination of their contractual relationship. Personal data may be duly blocked during the period of time necessary to address any type of legal or contractual liabilities (e.g., until the limitation period for liability that could derive from data protection regulations).

5. Third-party data

If a user provides third-party personal data to NOEBA, the user expressly declares that the personal data is entered with the express consent of its owner and having previously informed them of the processing of their personal data.

6. Use of cookies and other similar technologies

NOEBA uses cookies when a user browses the Website. Through these cookies, information may be collected to generate profiles about users and their use of the platform. You can find more information about the use of cookies in our cookie policy.

7. User rights in data protection matters

Users can exercise any of the rights granted by data protection regulations, which consist of:

Right to access and obtain a copy of their personal data (right of access)
Right to rectify any data that is not correct (right of rectification)
Right to delete their personal data when the law permits (right to erasure)
Right to object to the processing of data (right to object)
Right to restrict the processing of personal data (right to restriction)
Right to receive certain personal data in a structured, commonly used and machine-readable format (right to data portability)
Right to withdraw previously given consent (right to withdraw consent)
Right to object to automated individual decisions, including profiling

To exercise these rights, users can send a request in writing via email to the email address info@noeba.ae, attaching a copy of their identity document or any other official document that identifies them and indicating which right they wish to exercise.

8. Security

The Website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the purpose of preventing unauthorized access to personal data.

Both NOEBA and those who intervene in any phase of the processing of personal data and the entities to whom they have been communicated —under the authorization conferred by the user, or other legal legitimizations— are expressly committed to adopting the levels of protection and necessary measures of a technical and organizational nature that guarantee the security of the data and prevent its alteration, misuse, loss, theft, unauthorized processing or access, both externally and within the framework of the organization's own structure and dependent personnel. Likewise, the processing and registration in files, programs, systems, equipment, premises and centers that meet the requirements and conditions of integrity and security established in current regulations is guaranteed.

9. Privacy policy updates

NOEBA reserves the right to modify at any time the privacy policy, giving due notice when appropriate.

Last revision: January 2026

NOEBA ENERGIES CONSULTANTS FZCO, Building A1, IFZA PROPERTIES, Dubai, 342001